Returns and Exchanges

Returns:

We accept returns on all items (except those marked "final sale") within 15 days of you receiving your order. 

In the interest of quality, we can only accept returns on items that are clean and unworn. We also want every customer to be delighted with our product, so we can only take returns that include the shoe box in its original condition. If an item comes back with signs of wear or is missing packaging, we may have to send it back to you at your cost. (Please don't make us do that! It hurts our heart just even thinking about it!)

To start a return, please follow these instructions.

 

Exchanges:

We now gladly offer exchanges within 15 days of receiving your original order. 

To start an exchange, please follow these instructions.

Kindly note, returns for exchange must be returned in a timely manner of exchange authorization to guarantee your new item will be processed and shipped. Once we have received your order and approved the return, we will dispatch your new order.

For any questions you might have, please e-mail us at hello@bobbiegirl.com.